Kolezeee Solutions | FAQ
Kolezeee Solutions je IT kompanija specijalizovana za website-ove i biznis aplikacije koje su lepe, multifunkcionalne i SEO optimizovane.
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FAQ

Asking the right question, the right way, is half of the answer.
We hope to cover all the FAQ, but if not, be free to send us your question, and we will answer as soon as possible.

Frequently Asked Questions

If you wonder about some particular word or expression, something like “What is exactly responsive design?” or “What is SEO and how do I know if I need it at all?”, please check our page KWYP for short and simple descriptions of the most common terms in Web development field.

Here we give our best to answer questions you may have regarding our services, payment methods, time needed for making websites, design and coding things we do, additional services, support, hosting, etc.

I don’t have a domain name. Can I buy it online? Can you buy it for me? Can I have whatever domain I like?

Yes, you can buy it online, and yes we can buy it for you. You can have any domain name that you like, as long as it is available. You can check available domains Here. It must be unique, so if someone else bought it already, you can’t have it until the owner decides to stop renewing the right to use it (by paying annually certain amount). You can have any extension that you want(“.com”, “.net”, “.org”, “.info”, etc), but for some you would need to provide certain documentation. If you want i.e. “www.yournewdomain.org”, you would need to provide documents about registered organization. For the majority of extensions no documents are needed, only money (prices vary from country to country). We can help you with some tips for choosing adequate domain name.

I don’t have any hosting. Do you provide hosting service and if so, how much does it cost?

We don’t offer hosting service, but we do offer buying hosting services for you from a hosting company of your choice (or ours), setting the website on that hosting server for maximum performance (loading speed, proper indexing in search engines, proper security levels), maintaining the website, changing it additionally when you need it, updating the server settings for things that change globaly, updating CMS, and generally managing your site to run properly in every sense. The cost of hosting per year mainly depends of : a company you choose (their prices), of type of hosting (shared hosting, virtual private server or dedicated server), and of the monthly traffic you need.

I have a website, domain and hosting, but i’m not satisfied with the speed and performance generally, it is down from time to time, and I would like to change hosting company and move it elsewhere. Can you do it?

Consider it done. You can choose the hosting company or you can leave it all to us.

I want a website, and I have the idea how it should look like. I want it exactly like in my mind. If I describe it in details, or make a sketch, can you do it?

Short answer : Yes.
Long answer : We do everything that modern browsers support – animations, multimedia, responsive websites that appear/behave differently on different devices and screen sizes, we implement the latest programming scripts and libraries to create beautiful and useful functionalities. For a successful website 3 things about design need to be aligned: what you want your website to look like, what your business needs (his visitors and customers) from your website, what browsers and search engines support and permit. Fully functional, beautiful, fast loading, high-SEO website = satisfied client & satisfied KS Team.

I have a website but it’s old and not modern anymore. I would like a re-design. Can you do it?

Yes, we can do that for sure. We recommend though making a new website, as cheaper (in the most of cases) and way better solution for you, because standards in SEO, programming and markup languges change, so it’s better to have your website coded according to the latest trends and demands from search engines, than to have your website improved visualy but coded in a way that performance, stability and security are unpredictable. Of course, to tell you what is better in your case, we need to have a look at the existing website, and if re-design is better, faster or cheaper solution, we will recommend you going for that.

I would like a unique, original design that no one else have. Something completely different from the most of sites on the internet, something exotic, extraordinary. Can you do it?

Short answer : Yes.
Long answer : There is a reason why the most of companies and businesses go for design that is, let’s say, usual, common, predictable. It’s because they want their clients to feel comfortable on their website, to find up easily in their predictable yet beautiful and cozy digital home. How would you feel to be put in a space shuttle that you don’t know exactly how to drive? Many buttons, lights and sounds, and it’s all new, exciting, interesting, and everything but comfortable and familiar… You would try such a website once, experience the excitement/uncertainty and avoid it later. Completely original, never ever seen, unique sites are 1) more expensive (usually), 2) take more time to create and code than “normal” layouts, 3) more difficult for visitors to find up, 4) if it has too many effects it can prolong the loading time to an irritating level, 5) it can, but not necessarily, reduce SEO ranking. So, if you consider a design that no one else has, consider it again from this perspective. If you still want it, we are ready.

There is a website that I saw, and I would like to have the same. Or maybe I change some details in the process. Can you make it?

Yes. The final result (design + functionalities) should be the same or very, very close to the one you show to us.
Important note : If the website you like has animations and number of effects going on on the page, and you want us to replicate it, it’s not the cheapest choice for you, because reproducing someone else’s visual effects and animations and coding the same functionalities can take more time than creating our own or going for templates. We can do that, no problem. After discussing your needs and expectations of a website, we will offer the best solutions for you, together with simple explanations (we don’t go too technical, we promise), so that you can make an informed choice.
Keep in mind that you need to ask the owner of copyriths for the website you like, to give you permission to copy it, becuase replicating it without permission is not legal.

There is a website template that I like a lot and I want to buy it. I need someone to put my images and texts inside. Can you do it?

Yes. Please note that the chance for template you like to suit your needs is high, or at least the chance that its code can be modified to suit your needs is high. But in order to tell you for sure, we need to know more things about your website’s functionalities, traffic, etc, and we need to see the particular template. There are so many kinds of templates on the internet, and not all of them are responsive, not all of them are coded properly (cannot pass the HTML/CSS validation tests), not all of them are suitable for every type of websites.

I have a website, and it is loading very slow. Can you fix it?

Probably yes. Before we say “yes for sure”, we need to run our diagnostic tools, to find out more about causes for slow loading, and let you know what is the issue. If the change in performance is sudden, without you changing the content lately, then it can be a security issue on shared hosting, or a hacking attempt on your site. If your website was always slow, then probably there are parts of code that are not valid and cause problems confusing server, taking it more time to deliver the page in acceptable format and appeareance.

I want my SEO ranking increased. Can you do it?

Search engines measure and take in account huge number of things about the website. They pay attention to how secure the site is, is the code valid and properly written, is the website easy to use for people with disabilities, is the content unique (or there is a copy of texts somewhere on the internet), is the content relevant to the total subject of a website, are there any links pointing to that site from other sites, and many other things. Existing of files for proper server configuration and security is a must. Time also plays an important role in SEO.
There are many online and offline strategies and tools that can do great jobs in SEO. So, what we can do as first step is to run our diagnostic tools to analyze your website in details, and tell you what are the things we can do immediately to increase SEO ranking.

I need a website, but I don’t have any images or texts. Is that a problem? Can you make it?

Absolutely. That’s what we do and what we are specialized for. On our websites we use images taken by professional photographers or created by our web designer. Our content writer will communicate with you regarding details about your company, products or services that you want to present and offer on your website, and write all the texts, formatted according to the latest standards in writing for the web, including SEO rules.

If I need changes of content on my website from time to time, can you do it?

Yes, it is a service we provide. If changes are too often though, or there are many things to change (many photos, a lot of text), then we recommend having administration part where you can manage the website’s content by yourself, adding new pages, images and texts, having total control over the content.

I want my website to be on two or more languages. Can you do it?

Yes, we make multilingual websites. Please note that you need to provide texts in every language you want. We strongly advise avoiding Google translation service as a solution to translating job if there is one to be done. If you don’t have your own content, we provide services of writing content in English, Serbian and Croatian for now.

I have a website with static content, but I would like it to be converted to dynamic, and to put, edit or delete content by myself. Can you make only administration panel for my website?

Yes, apsolutely.

I want to put video on my site and pdf file for free download. Can you do it?

Yes, we can put any kind of content on your website – videos, music or other audio files, pdf or other text files, for your visitors to see, hear or download.

I want to have an online store, a web shop. It needs to have many categories, and also payment processors for PayPal and Credit/Debit Cards included. Can you do it?

Yes, we make eCommerce websites, mainly using WooCommerce, but also other eCommerce platforms. Your online store can accept payment, or only orders, it’s up to you to decide.

I need a static website with 5 pages. How long will it take?

It can take from 48h to 5 working days. If you have all the materials ready (images, texts), we can do it in up to 48h. If we need to prepare all the content, then up to 5 days.

I need a dynamic website that has login option, many pages, and I want administration part to have access to my content and change it as I want. How long does it take?

It can take from 1 to 4 weeks to make it, depending on the number of functionalities you want, complexity of administration part, do you have images and texts ready or we need to provide them, what kind of design you would like, etc.. . After discussing particular project we can tell much more precisely.

If you make a website for my business, and I need changes later, or something doesn’t work, can I call you? How long do you provide support?

Yes, you can always call us. If there is a problem, we will react as fast as possible. If you want changes, we will need a call or email from you with the description of change that you want us to make (in design, functionality or content).

Do you provide support and help via Skype?

Sure, of course. We provide support via phone, email, Skype, Teamviewer.

How do you charge your services? Per project or per hour? What are the prices?

We accept both ways.
If you prefer to pay our services per our, we can discuss your project and tell you how many hours it will take to make it, and what is the price per hour for that specific service (creating website, building business application, website migration, increasing performance of your site, etc..). Content writing is charged per project or per number of characters (1 page in Word, font Arial, size 12, line spacing 12 is around 3750 characters approx.). Or we provide a fixed price for a specific job to be done.

What kind of payment methods do you accept?

We accept all the ways of payment. Bank transfers, SWIFT, Skrill, Payoneer, PayPal, Moneygram, Western Union and cash.